Service Desk Specialist - Tietoevry Tech Services (m/f/d)

At Tietoevry Tech Services we help Nordic societies and businesses transform their processes, applications, and infrastructure for greater business agility, security, and efficiency. Customers are at the heart of everything we do. With a strong emphasis on customer satisfaction, we are seeking a talented Service Desk Agent to join our team.

In this role, you will be responsible for:

• Respond to incoming service requests and incidents through various channels (phone, email, chat) in a timely and professional manner.
• Escalate complex issues to appropriate teams while ensuring efficient communication with all stakeholders.
• Ensure customer satisfaction through effective communication and issue resolution.
• Collaborate with other IT teams to ensure seamless service delivery and quick problem resolution.
• Participate in knowledge-sharing activities to enhance team expertise.
• Work fully independent to complete tasks delegated to you

We are looking for someone with:

• Bachelor’s degree in a relevant field or equivalent work experience.
• Fluency in Finnish and English.
• Excellent communication and interpersonal skills.
• Ability to work efficiently under pressure and prioritize tasks effectively.
• Previous work experience within IT Support, Service Desk or other IT field, as well as ITIL experience will be considered as an advantage

As a person, you are:

• Fast learner who adapts easily and can strive in a dynamic working environment.
• Excellent communication, problem-solving skills and passion for customer service
• Accountable mindset with ability to work independently and knowing how to prioritize tasks.
• Eager to take initiative and ‘’can do’’ attitude.

Did we get you inspired?

• We look forward to your application! Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today. If you have any questions regarding this role, please contact hiring manager Ishya Acharya, at ishya.acharya@tietoevry.com and please include "Service Desk Agent " in the subject line. Hope to hear from you soon!
   

  We perform background checks on all final candidates.

  Tietoevry declines calls from recruitment companies.

  Tietoevry thrives with diversity, and we welcome applicants of all genders, ages, abilities, ethnicities, orientations, beliefs, and backgrounds.

Tietoevry Tech Services is a leading transformation and managed services provider focusing on Nordic based customers across various industries. With our full scope of digital solutions, including applications, multi-cloud, data-driven services and security, we help businesses to thrive and keep the Nordic societies running. We are a global team of more than 7 000 experts representing over 50 nationalities, delivering services to our customers by combining global capabilities with Nordic proximity. Our annual revenue is approximately EUR 1 billion.

Learn more about us HERE!